Palettium / Customer care
Privacy Policy
How personal information is used when you shop or contact Palettium.
Who we are
Palettium operates palettium.shop. Our address is 4 Rue De Bretteville, 50430 Saint-Germain-Sur-Ay, France. Contact [email protected] for privacy questions or requests.
Information you provide
Depending on the services you use, you may provide contact details, delivery and billing addresses, order information, payment-related information and correspondence with customer support. Please provide only the information needed for your request.
How information is used
We use information as necessary to respond to your requests, process payments, fulfill and support orders, arrange delivery, handle returns and refunds, maintain the website, prevent misuse and meet applicable obligations. Where required, processing is based on performing a contract, your consent, legal obligations or legitimate interests, as applicable to the activity.
Service Providers and Partners
We may share information with trusted service providers, such as payment processors, delivery companies, hosting providers, and customer support providers, as necessary to fulfill orders, process payments, or provide other requested services. We may also disclose information where required by applicable law or to protect legal rights.
Browser storage
The website stores the product identifiers, selected options and quantities in your shopping cart in local storage on your browser so that the cart can remain available after a refresh. See our Cookie Policy for details.
Retention and international processing
We retain personal information as needed for the purposes for which it is collected and for applicable legal requirements. Service providers may process information in other countries; where required, appropriate transfer arrangements must apply. Contact us for information relevant to your request.
Your choices and requests
Depending on applicable law, you may request access, correction, deletion, restriction, portability or object to certain processing. Where processing relies on consent, you may withdraw it. Email [email protected] to make a request. You may also raise a concern with the relevant data protection authority.
Policy updates
We may update this policy to reflect changes to our services or obligations. Review the policy available on this website when using our services.